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How to Handle Satellite Outage at the Healey
Healey Residents,
On Monday, after two days of severe weather in Atlanta, the Healey Building lost its satellite dish signal. This situation was reported to the Board by several residents. The Board contacted DirecPath several times before 10:00 PM and learned that a technician would come to the Healey Building on Tuesday to readjust the rooftop dish so the signal could be received. Service resumed on Tuesday.
The Board thanks those residents who took the time to inform us of the situation, and also appreciates those who called DirecPath themselves. The Board is aware that to initiate a technician coming to the site, DirecPath requires either multiple residents of the same address to call their maintenance/service number, or for the account rep to be contacted directly. It appears that DirecPath is unable to verify whether the entire building's signal is down when a single resident calls.
If this situation occurs in the future, please call Debbie Whitson, our account rep, at Direct Path (regular business hours only) at 404-961-7020 or email her at dwhitson@direcpath.com.
If this situation occurs after hours or on the weekend, contact DirecPath Customer Service at (866) 430-7284 Additionally, whenever an outage occurs, please call or email the association manager Betty Moore
(betty@piedmontmanagement.com or
404-872-8468 x 123) so she is aware of the situation.
Healey Board of Directors, 4/17/09