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Letter from the President, Healey HOA
Thursday, December 15, 2011
Dear Healey Residents,
Happy Holidays! This is a busy time of year
so I will not
keep you long. But I wanted to take a moment before the clock strikes
2012 to
welcome our new Healey Board members and briefly inform you about
exciting
developments in our management that will take effect in January.
Regarding the Board, may I first thank you
for working with
us this year through upgrades that took a toll on your pockets--I
understand
the timing wasn’t ideal for many of you. Although necessary, I
also understand
these same upgrades have in part fueled a perception among some
residents that
the Board does not work in the best interest of all. Our objective in
moving
forward is to dispel this perception by doing what it takes to be
clearly
evident that we, the Board, are concerned about the welfare of each
person who
calls the Healey home. And with that, let me introduce your 2012 Board
of
Directors.
Please join me in welcoming our newest Board members, Wendy Darling and Stan Silver. Wendy and Stan will start their two-year tenures next month, joining fellow Board members Andrew Chapman, Ray Thompson and myself. Welcome Wendy and Stan. I would also like to thank our former members Jim Price and Collins Young for all their hard work on the Board in 2011.
With respect to our management, I
am pleased to announce that, effective next month, we have hired
Heritage
Property Management Company (www.heritageproperty.com)
to keep the Healey running smoothly. In
re-negotiating our management contract, the Board sought to join forces
with a
company that puts great emphasis on service to its clients. We will
send out
messages soon detailing changes you can expect to see when Heritage
takes the
reign, but I will now briefly outline a few:
- Live Communication. During business hours, residents will have their phone calls to Heritage answered by a live representative. In the event that you have to leave a message, your call will be returned within 24 hours.
- Real-time Accounting. Under Heritage, residents will no longer need to make requests for their HOA fee payment balances or general ledger, but have access to an online system with that information.
- Online
Service Requests. In assisting residents to initiate business with
Healey
management both inside and out of standard work hours, Heritage will
accept
service requests online. Examples of
service requests include fixing the Walton/Broad Street entry doors
when they
fail to close properly, replacing and/or reprogramming fobs, securing
loose
elevator floor strips and servicing the equipment in the gym.
Additionally,
Heritage can assist residents in identifying service contractors.
Under our new management, the Board hopes
that you will have
confidence that in contacting Heritage as a first line of
communication, your
issues will be resolved. However, this should in no way be interpreted
to mean
that the Board will not continue to accept your phone calls and
e-mails, or
that you should not report a problem to our security staff in addition
to
contacting Heritage.
In closing, let me reiterate my commitment
to foster a
greater sense of partnership between the Board and all Healey
residents. To
that end, let me recognize a situation that negatively impacts us all
and that
I can do a better job addressing--the collection of delinquent HOA
fees. Rest
assured this situation is foremost in my mind and will be one of my
priorities
in 2012.
Thank you for your attention. Now get back
to the holiday
bustle!
Sincerely,
Sean Hutton, President
Healey Condominium Association Board of Directors